Guidaly Terns and Conditions
(2) – At the moment of booking, you will pay a deposit (it may vary by activity). On the day of the tour, you will pay the remaining balance directly to your tour guide. You can cancel your booking up to 7 days before the commencement of your tour and get a refund for the deposit. Beyond that deadline, no refund will be issued.
(3) – For some selected activities that involve crowded cultural sites where reserving by phone is not allowed, you might be asked to pay the price of the tickets in advance (they will be automatically added to your cart in the correct quantity as per the data you provide). On booking, you agree to start the tour up to 30 minutes before and up to 30 minutes after your selected start time, based on tickets availability. If tickets are not available in this interval, the tour will be cancelled and you will receive a full refund. In any other case, this expense won’t be refundable and you will receive a voucher to collect your tickets.
(4) – After booking (no more than 24 hours later), you will be contacted by your tour guide. Refer directly to the guide for any issue after booking.
(5) – Running late or getting lost on the day of your tour will result in a “No Show”: cancelled and no refund.
(6) – If (for any reason) you want to shorten the tour on the spot (you feel tired, etc), you will have no discount on the balance to pay: you booked the tour guide for a predetermined number of hours and the guide refused other requests to stay with you.
For any question, you can contact us.
Last updated: January 29th, 2016
BY ACCESSING OR USING THIS WEB SITE, YOU EXPLICITLY AGREE TO COMPLY WITH AND BE BOUND BY THESE TERMS AND ALL TERMS, POLICIES INCORPORATED BY REFERENCE HEREIN. IF YOU DO NOT AGREE TO ALL PROVISIONS OF THESE TERMS, DO NOT USE THIS WEBSITE.
Terms and Conditions of Use
Local Experience reserves the right to change or modify any of the terms and conditions contained in these Terms, or any policy or guideline of the Site, at any time and in its sole discretion. Unless otherwise specified, any changes or modifications will be effective immediately upon posting of the revisions on the Site, and your continued use of the Site will constitute your acceptance of such changes or modifications. You should review the Terms and its incorporated policies and documents from time to time to understand the terms and conditions that apply to your use of the Site. If you do not agree to any amended terms, you must stop using the Site.
The website is operated under the jurisdiction of Italian law.
You must be eighteen (18) or over to register as a Member and/or use the Website and/or the Service. By using the Website and/or the Service, you warrant that you have the authority, right and capacity to enter into this Agreement and to abide by all of the terms and conditions herein. You further warrant that all registration information you submit is accurate and truthful and that you agree to maintain the accuracy of such information. Your Membership may be terminated without warning and you may be barred from any future use of the Website and/or the Service if you provide any information that is untrue, inaccurate, not current, or incomplete. Your Membership is solely for your personal use, and you agree not to authorize others to use your Membership account, including but not limited to your profile. You are solely responsible for all content published or displayed through your Membership account, including your interactions with other Members and guides. We reserve the right to delete or close your account at any time for no reason.
All users are entitled to visit the Site, however, the actual booking of any Services through the Site requires prior registration through the site. To the extent applicable, if and when you shall register for any account within the Site (“My Account”), you are responsible for maintaining the confidentiality of your Guidaly Account password and username and assume all liabilities and responsibilities for any and all activities that occur under your account.
It is important that you shall always keep your user Account updated.
Ownership and Copyright
Except as otherwise indicated, the Site and all text, images, logos and other content contained herein (collectively, the “Site Content”) are the proprietary property of Local Experience. Hence, the use of any spider, site search/retrieval application, or other automated devices, process or means to access, retrieve, scrape, or index the site or any site Content is prohibited.
Our Site is a virtual platform for activities supplied by third party activity suppliers (each an “Activity Supplier” and “Activity”, respectively).
We act as a platform so you can search for and find an activity and activity supplier of your choice and make the booking. Guidaly only acts as a platform, facilitating the connection and interaction between you and the activity supplier and providing its assistance and help in booking the selected activity. The contract in respect to any activity is between yourself and the activity supplier, hence We are not a party to such contract. We have no responsibility to you or to either party in respect of the terms of the relationship between you and the activity supplier.
For the activity supplier
By accepting these conditions, you totally agree to comply with our Terms. To become an Activity Supplier registered with our Site you must be a certified professional tour guide and you must have, when applicable, a licence issued by the Italian local authorities. You warrant that all the information you provide are true and correct. You are responsible for creating and updating your own personal page in which you publish and amend your personal tours, highlights and details. You will be contacted by the Site users/travellers with whom you will exchange messages in order to facilitate their planning. We will uphold a commission at the booking while the user will be responsible for paying the remaining price to you at the end of the tour. We suggest you arrange ex-ante the method to be used for the transaction. In any case, Your Membership may be terminated without warning and you may be barred from any future use of the Website and/or the Service if you provide any information that is untrue, inaccurate, not current, or incomplete, including but not limited to misrepresenting your license, or if Local Experience has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete. We can also terminate your account if we consider that you do not cure and operate your page according to the standard of our website.
Guide usage of the website
Local Experience assumes no responsibility for incorrect information collected from any of the tour guides registered on guidaly.com, any delay, changes in his/her schedule, strikes, injury, weather, fire, theft, quarantine, medical or customs regulations and similar act or incident beyond its ability to control. We are not responsible for any arrangements made between you and the tour guide. Furthermore, Local Experience is not responsible if the customers do not show up or don’t pay the balance of the tour.
Pricing Terms and Conditions
This section relates only to booking a tour guide on guidaly.com
Pricing is set by the tour guides directly and not by the site. Guidaly is a free open marketplace. The tour guide can choose a base currency of payment as EUR or USD. The tour guide has an option to receive the due cash payment in the local currency rate on the day of the tour only if all parties agree. Otherwise the currency and amount outlined on the confirmation of booking is the legal amount due. The User is liable to pay the amount correct at the time of booking.
Deposit and Payment
The deposit (“Deposit”) of part of the total cost of the tour, is payable to our Site on booking, and it may vary from activity to activity.
The booker is responsible for paying the balance of the tour cost directly to the tour guide on the day of the tour. The guide is also responsible for issuing the invoice to the final client as far as its part is concerned.
For some selected activities that include visits to crowded places where it is necessary to buy entrance tickets in advance, the guide might require to pay tickets in advance (“Anticipated expenses”). The booker will receive a voucher to collect the prepaid tickets. For such selected activities, at the moment of booking, the booker agrees that the itinerary described in the site can be slightly changed and that the tour start time can be anticipated by up to 30 minutes or delayed by up to 30 minutes, depending on tickets availability. The booker, at the moment of booking, agrees that the contract relative to the Anticipated expenses is between himself and the Museum/Archaeological site/Any other company that issued the tickets and that Local Experience is not a party of this contract. Hence, Local Experience won’t be a party in any controversy or refund request relative to the Anticipated expenses, except for what is stated below in our refund policy. If tickets are not available in the flexible interval above mentioned, the Activity provider will try to arrange a different activity whose acceptance is at the sole discretion of the booker, who can opt for a full refund and a tour cancellation.
The Deposit is fully refundable to the booker only if:
- the tour guide cancels the tour or does not show on the tour day and time, or
- the booking is cancelled by the booker, at least seven days before the Activity date and time.
For any other reasons, the “deposit” is non-refundable to the booker.
The eventual Anticipated expenses are refundable to the booker only if:
- it was not possible to find tickets for the desired date and time, in the flexible interval above mentioned.
In any other case, the Anticipated Expenses are not refundable by Local Experience, not even in case the guide doesn’t show up.
Amendments to Bookings
Not all Activity Suppliers will accept changes once they have received and confirmed your bookings. It may be possible to change your booking but this will be at the sole discretion of the Activity Supplier. All change requests should be referred to the Activity Supplier directly via the contact details provided by Guidaly after booking.
Obtain your Own Insurance
Local Experience is not liable and does not cover you for any injuries, liabilities or damages incurred while participating in any of the activities booked through our Site. We highly recommend that you take out individual insurance policies to cover yourselves and any cancellation fees or related expenses.
Content posted on Guidaly
You understand and agree that We may review, modify, or delete, without notice, any data, text, software, music, sound, message, photograph, graphic, image, video, profile, review, information, comment, work of authorship, or other material or expression (collectively, “Content”), whether posted publicly or posted privately to other Members, that in the sole judgment of Local Experience violates these Terms and might be offensive, indecent, or illegal, or might harm, violate the rights, or threaten the safety of any person.
You are solely responsible for the Content that you publish, transmit, upload, communicate, or display on the Website and/or through the Service, whether posted publicly or posted privately to other Members. You understand that Local Experience has no obligation to monitor the Website, or monitor, control or edit the Content thereon, or monitor any use of the Service by Members, or remove inappropriate Content.
You further represent and warrant that:
(i) You exclusively and irrevocably own the Content posted by you on the website and/or through the Service or otherwise have the right to grant the License set forth in this section; and
(ii) any Content posted by you on the website and/or through the Service does not violate or infringe the privacy rights, copyright, trademarks, moral rights or other intellectual property rights, or proprietary rights of any person or entity. You agree to pay all royalties, fees, and other monies owing to any person or entity by reason of any Content that you post on the website and/or through the Service.
(4) Local Experience reserves the right to disclose any Content posted on the Website and/or through the Service as necessary to satisfy any applicable law, regulation, legal process or governmental request. Advertisements and Promotions
5) You are solely responsible for your interactions with other Members and local personal tour guides. Local Experience reserves the right, but has no obligation, to monitor disputes between you and other Members and take appropriate action if Local Experience, in its sole discretion, finds any violation of these Terms or other improper conduct or behaviour.
Disclaimer and Limitation of Liability
You agree that your use of the Guidaly website shall be at your sole risk. To the fullest extent permitted by law, Local Experience disclaims all warranties, express or implied, in connection with the website and your use thereof. Local Experience makes no warranties or representations about the accuracy or completeness of this site’s content or the content of any sites linked to this site and assumes no liability or responsibility for:
(a) errors, mistakes, or inaccuracies in Content;
(b) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our website and local personal tour guides;
(c) any unauthorized access to or use of our secure servers and/or any and all personal information and/or financial information stored therein;
(d) any interruption or cessation of transmission to or from our website;
(e) any bugs, viruses, Trojan horses, or the like which may be transmitted to or through our website by any third party;
(f) any errors or omissions in any Content or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted, or otherwise made available via the Guidaly website; or
(g) any product or service advertised or offered by a third party through the Guidaly website or any hyperlinked website or featured in any banner or other advertising, and Local Experience will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services.
You specifically acknowledge that Local Experience shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.
Under no circumstances, including but not limited to any act or omission on the part of Local Experience, We will be liable for any indirect, incidental, special and/or consequential damages whatsoever which result from any use or access of, or any inability to use or access, this website or its content, including but not limited to any dealings with the tour guides.
Terms and Conditions acceptance
The Terms and Conditions acceptance is perfectioned with any booking, by checking the relative checkbox.